Santo Domingo, Dominican Republic
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Quality & Efficiency
Economic & Political Stability
Only two hours away from South Florida, less than four from NYC, and with five international airports. The Dominican Republic is a place like no other, featuring astounding nature, intriguing history, and rich culture.
The Dominican Republic has many near-shore advantages. The geographical, political, cultural, and technological benefits make the DR a standout BPO hub in the Western Hemisphere.
Bilingual workforce positioned in a
perfect nearshore destination.
A strong public-private alliance puts focus on English competency in high schools.
Bilingual fluency makes customer engagements in both English and Spanish common.
Motivated and flexible workforce, ready to elevate your customer experience.
Significant U.S. affinity and cultural alignment.
Many workers have either been previous residents, educated in, visited, or have relatives living in the U.S.
Santo Domingo, home to over 3 million residents, draws some of the region’s best and highly-skilled nearshore talent.
Dominicans are widely recognized as incredibly friendly, outgoing, and solution-oriented.
QUALITY & EFFICIENCY
We empower teams to achieve great things together.
New employee orientation and training delivered in person and virtually.
Consistent top performance driven by ERC's proven processes and technology.
World class employee engagement and retention model.
Certified trainers and continuing education through ERC University.
Way beyond a BPO or contact center, we deliver great customer experiences.
We are experts in customer lifecycle management.
We make deep investments in exponential technologies to enhance customer interactions.
The Dominican Republic has become a BPO mainstay for North American companies due to a large talent pool, low costs, and cultural similarity.
The Dominican Republic utilizes the most modern and cost-efficient IT and telecommunication systems in the region.
Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.
Complies to the most rigorous regulatory and legislative requirements in client geography.
Industry-Leading Certifications recognized nationally and internationally.
ECONOMIC & POLITICAL STABILITY
Companies benefit from a skilled, bilingual workforce, strong business environment through Free Zones, and an ideal location.
Political Stability taking 6th place in the World Bank Governance Indicators, being greater than at least 15 Latin American countries.
Most increased growth in Latin America 2012-2019; main FDI recipient in the Caribbean.
Free trade agreements with 48 countries that facilitate negotiations and access to 900 million consumers.
Protection and incentive to foreign investment, highly supported by the Dominican government.